Tier 2/3 Support Engineers (24x7 Roster) – Auckland

We’re partnering with a leading Managed Services Provider that delivers mission-critical support to enterprise clients across New Zealand. To meet the increasing demands of 24x7 operations, they’re expanding their engineering team with skilled Tier 2/3 Support Engineers.

About the Role:

As a core part of the support function, you’ll manage escalated technical issues, monitor infrastructure health, and maintain SLA-driven service delivery for key clients. This is a dynamic role suited to engineers who thrive in high-availability environments. 

Responsibilities:

• Deliver L2/L3 support for complex infrastructure issues across Windows, networking, M365, and virtualization platforms
• Monitor systems and resolve incidents within SLA windows
• Execute change requests, patch management, and system upgrades
• Liaise with vendors and internal SMEs to triage and escalate critical issues
• Contribute to documentation and knowledge sharing

Requirements:

• 3–5+ years of experience in technical support or systems engineering roles
• Strong troubleshooting skills across Microsoft, VMware, and networking tech
• Familiarity with ticketing tools (e.g., ConnectWise, ServiceNow)
• Willingness to work rotational 24x7 shifts

If you're a proactive Support Engineer who thrives under pressure and wants to grow in a fast-paced MSP environment, we’d love to hear from you. Reach out to ANZ Talent Hub or apply with your CV today.